Returns & Exchanges
At Vittoria Coffee, we take pride in the quality of our premium blends and want you to be completely satisfied with your purchase. Due to the perishable nature of coffee, we offer returns or replacements on items that are damaged during transit or if the incorrect product was received.
Contact Support
Email our customer service team within 7 days of receiving your order, providing your order number and clear photos of any damage or incorrect items.
Return Authorization
Once your claim is reviewed, we will provide you with a Return Merchandise Authorization (RMA) number and instructions for the return shipment.
Package Your Item
Securely pack the unopened coffee products in their original packaging to ensure they are protected during the return transit to our warehouse.
Refund or Replacement
After we receive and inspect your returned items, we will process a full refund to your original payment method or dispatch a replacement order immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing